The Experience of Purpose Insights Report

As employee expectations evolve and competition for talent intensifies, purpose has emerged as a critical differentiator in attraction, retention, and engagement. Yet many organisations struggle to articulate purpose in ways that resonate with their people, leaving significant value untapped.

Despite widespread recognition of purpose’s importance, a gap persists between organisational intent and employee connection. While 93% of people understand their organisation’s purpose, the real challenge lies in making that purpose felt throughout the organisation. The question is whether work itself enables people to connect their personal purpose with organisational goals.

Drawing on research with over 35 participants across 17 organisations and 1,400+ poll responses, this report presents a practical model with three core elements:

  1. Dual Experience: Purpose operates at both individual and organisational levels, each requiring distinct attention and nurturing.

  2. Work as Connector: Work design, autonomy, and clear contribution pathways bridge personal and organisational purpose, transforming abstract statements into lived experience.

  3. Four Purpose Levers: Organisations can systematically build purpose through Leaders and Managers, Networks and Communities, Structures and Job Design, and Culture and Values.

Featuring practical case studies from organisations like Etsy’s purpose-driven turnaround, Fujitsu’s executive purpose-carving workshops, and PwC’s 72-hour Collaboration Jam, the report provides actionable guidance for transforming purpose from corporate rhetoric into organisational reality.